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FAQs

Here are some top questions asked on Box & Chain. Anything else, submit a customer service ticket. 

About Our Service

Box & Chain is a men's jewelry subscription service. For $29/mo. you'll receive one premier piece of jewelry every month that has been hand-selected for you based on your style survey. Each piece you receive is yours to keep. If you don't like a piece of jewelry you receive, you may conduct one exchange per month. Our service automatically renews every month on the same day you become a member.

Before subscribing, you will fill out a style survey. This survey will give us the information we need in order to send you jewelry that you will love each month. The survey asks questions about jewelry preferences and sizes. It is very important to select your true jewelry preferences and sizes when taking the survey so we have the most accurate information. If at any point you would like to change your style preferences for your account, update ring sizing information, or simply retake the style survey, you may either Contact Us and we will gladly assist you, or you may retake the Style Survey using the name and email associated with your account.

The best way to get in touch with us for any reason is to submit a Customer Service Form.

Our company address is -

9502 Chamberlayne Rd, Ste 4, Mechanicsville, VA 23116

Product Questions

All of our jewelry is either 18k gold plated, titanium black plated or solid stainless steel. The base metal for the plated jewelry is stainless steel. The plating technique used is PVD coating which provides an extremely durable and high-quality finish on each piece of jewelry. We are perfectionists when selecting which pieces we include in our collections and deliver to our subscribers. Every piece of jewelry must pass a multi-stage inspection both at the manufacturer and in our Box & Chain facility before being packaged and sent out.

Each piece of jewelry is packaged in a Box & Chain jewelry pouch and placed inside a Box & Chain custom designed box. The Box & Chain box is then placed inside a protective shipping container. Colors and sizes of packaging may vary.

While we inspect each piece before it leaves us, we can't always ensure that travel will treat your box kindly. If you receive a damaged piece of jewelry, contact us immediately through our Customer Service Form.

We will replace any item if it becomes damaged or broken due to a defect in the jewelry. However, we will not replace lost or stolen jewelry, or jewelry damaged or broken from normal wear and tear. If you believe your jewelry has been damaged or broken due to a product defect, please contact us immediately through our Customer Service Form where one of our representatives will assist you.

Account Questions

Your account will automatically be created during checkout. After you have successfully subscribed, you will be able to manage your account information and subscriptions from your account dashboard. To access your account dashboard, navigate to My Account and login using the email and password associated with your account.

Updating your style profile is quick and easy. All you have to do is retake the Style Survey using the same name and email that is associated with your account. After you submit the style survey, your style profile will be automatically updated. You may update your style profile as many times as necessary.

If you have already subscribed and are updating your style profile, please note that after submission of the style survey you will be automatically redirected to the checkout page even though you have already subscribed. You should disregard the redirection because it is just the natural flow of our website.

You may cancel or put your Box & Chain subscription on hold at anytime. Both of these actions may be completed through your Account dashboard.

Cancellations and holds will go into effect the next billing period if you have already been billed for the month.

Please note that by canceling your subscription, you are waiving your current membership status and current rate of your monthly subscription fee. If you activate a subsequent Box & Chain subscription at a later date, your monthly subscription fee may not be the same.

You may place your subscription on hold at anytime. By doing so, you will retain all of your membership perks and account information. While on hold, you will not be billed and you will not receive your monthly box. You may also take your subscription off of hold at anytime. This can be done through your Account Dashboard.

Please note, subscriptions that have been on hold for a period of 6 months or longer are eligible to be permanently canceled by Box & Chain. More information on this can be found in our Terms of Service.

Your subscription renewal date (the day you are billed each month) will be the same day every month as the first day we bill you. For Example, if you subscribe and we first bill you on the 12th of January, your renewal date is 12th of each following month.

Shipping Questions

Once your box has been assembled after your order has been placed (usually 24-48 hours), it will be headed your way. You will receive a shipment notification email with the shipment tracking number included. Please allow 2-5 business days for shipping.

You can expect to receive your box around the same day every month due to consistent membership renewal dates and approximately the same shipping time frame.

*COVID Shipping Update*

Shipping times may exceed normal due to USPS COVID delays. We are not responsible for any delay within the USPS shipping system.

 

Yes, we do ship outside of the US. There is an additional shipping cost for all orders outside of the US.

We currently do not accept returns for our subscription service, however, you may exchange your monthly box one time each month by requesting an exchange through our Customer Service Form. Once approved for an exchange, we will provide you with a simple step-by-step process on how to exchange your box.

We offer free shipping on all orders in the US!